Who We Are

RadiantFluxIs operates from Kardzhali, Bulgaria, providing technical SEO education and training services. We're the data controller for information you share with us. Our office is located at ul. "Zavodska" 6600, 6600 Kardzhali Center, Kardzali, Bulgaria.

When you sign up for our courses or contact us, you're trusting us with your data. We don't take that lightly.

Information We Collect

What You Give Us Directly

When you register for our programs or reach out to us, we collect:

• Your name and email address
• Phone number if you choose to provide it
• Professional background details when relevant to course enrollment
• Payment information processed through secure third-party systems
• Course progress and assessment results
• Messages and feedback you send us

Technical Information

Our website automatically collects certain technical data:

• IP address and general location information
• Browser type and version you're using
• Pages you visit and time spent on each
• Device information and screen resolution
• Referring websites that brought you to us

How We Use Your Information

We don't sell your information to anyone. That's not our business model, and honestly, it never will be.

Data Retention

We keep your information only as long as necessary. Here's what that looks like in practice:

• Active student records are maintained throughout your enrollment and for two years after course completion
• Financial records are kept for seven years to comply with Bulgarian tax law
• Marketing consent records remain until you withdraw permission
• Technical logs and analytics data are typically deleted after 18 months
• Course materials you created or assessments you completed are available during your enrollment period

After these periods, we securely delete your data unless we have a legal reason to keep it longer.

Sharing Your Information

We share your data only when absolutely necessary:

Service Providers We Work With

• Payment processors for handling course fees securely
• Email service providers for course communications
• Cloud hosting services where our platform runs
• Analytics tools to understand how people use our site

All these partners are contractually required to protect your information and can't use it for their own purposes.

Legal Requirements

We might need to disclose information if required by Bulgarian law enforcement, courts, or regulatory authorities. We'll always verify the legitimacy of such requests and inform you when legally permitted.

Your Rights Under GDPR

You have substantial control over your personal data. Here's what you can do:

To exercise any of these rights, just send us an email. We'll respond within one month, though complex requests might take up to three months. We'll never charge you for making these requests.

Security Measures

We protect your data through several layers of security:

• SSL encryption for all data transmitted to our servers
• Encrypted storage of sensitive information in our databases
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Staff training on data protection and privacy practices
• Secure backup systems with encrypted storage

No system is completely foolproof, but we take reasonable and appropriate steps to protect your information from unauthorized access or disclosure.

Cookies and Tracking

Our website uses cookies to function properly and improve your experience. Here's what we use them for:

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our platform works for you.

International Data Transfers

Our primary servers are located within the European Union. Some of our service providers operate from outside the EU, but we ensure they provide adequate protection through:

• Standard contractual clauses approved by the European Commission
• Adequacy decisions recognizing equivalent data protection standards
• Additional security measures to safeguard your information

We won't transfer your data internationally without proper safeguards in place.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 16 years old. If we discover we've accidentally collected such data, we'll delete it promptly.

If you're a parent and believe your child has provided us with personal information, please get in touch so we can address this.

Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top shows when we last modified this policy. We encourage you to review it periodically.

Your Right to Complain

If you're not satisfied with how we handle your personal data, you have the right to file a complaint with the Bulgarian Commission for Personal Data Protection (CPDP).

That said, we'd appreciate the chance to address your concerns directly first. Most issues can be resolved through direct communication with us.